Patient Access Specialist

Summary

Join Artera, an AI medical startup, as a Patient Access Specialist! You will ensure a positive patient experience by managing communications, verifying insurance, and educating patients on payment options. This role requires accurate documentation, collaboration, and proactive problem-solving. You will manage a high volume of calls, verify patient eligibility, and administer financial assistance programs. The position demands strong communication and organizational skills, along with healthcare experience. Artera offers a competitive salary, equity, 401k matching, and unlimited PTO.

Requirements

• Associates degree required
• 1-3 years relevant healthcare experience
• Knowledge of medical benefits, insurance policies, investigation processes, and requirements for reimbursement for Medicare, Medicaid, and Commercial insurances
• Customer-focused approach with the ability to handle high-pressure situations
• Exceptional organizational, problem-solving, and communication skills
• Flexibility to adapt to new tools, processes, and team dynamics

Responsibilities

• Manage a high volume of inbound and outbound calls with professionalism and courtesy
• Verify patient eligibility and insurance benefits using online tools or by contacting insurers directly
• Educate patients about their insurance coverage, out-of-pocket costs, and available options for financial assistance
• Administer financial assistance programs
• Accurately document all interactions and follow-up activities in the patient management system
• Obtain and manage all necessary documentation, collaborating with internal revenue cycle and customer success teams
• Build positive relationships with patients and stakeholders to resolve issues effectively
• Support additional duties, special projects, or process improvement initiatives as needed

Preferred Qualifications

• Experience in a start-up environment is a plus
• Spanish-speaking preferred

Benefits

• $50,000 - $70,000 a year
• Equity
• 401k matching
• Unlimited paid time off (PTO)