Patient Care Coordinator

Summary

Join Benchmark Physical Therapy, a partner of Upstream Rehabilitation, as a Patient Care Coordinator in Michigan! This entry-level role focuses on maintaining smooth clinic operations and providing excellent customer service. You will greet patients, schedule appointments, verify insurance, handle payments, and maintain a well-organized workspace. The position offers opportunities for professional growth and learning within a supportive team environment. Full-time employees enjoy comprehensive benefits, including paid time off, health insurance, and a 401k with company match. This role is ideal for individuals who thrive in a fast-paced setting and enjoy contributing to a positive patient experience.

Requirements

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Responsibilities

• Greet everyone who enters the clinic in a friendly and welcoming manner
• Schedule new referrals received by fax or by telephone from patients, physician offices
• Verify insurance coverage for patients
• Collect patient payments
• Maintain an orderly and organized front office workspace
• Collect all money due at the time of service
• Convert referrals into evaluations
• Schedule patient visits
• Customer Service
• Create an inviting clinic atmosphere
• Make all welcome calls
• Monitor and influence arrival rate through creation of a great customer experience
• Manage schedule efficiently
• Manage document routing
• Manage personal overtime
• Manage non-clinical documentation
• Manage deposits
• Manage caseload, D/C candidate, progress note, and insurance reporting
• Monitor clinic inventory
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates
• Complete quarterly compliance training

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match