Care Navigator

Summary

Join Salvo Health as an experienced Licensed Practical Nurse (LPN) to provide exceptional care and support to patients with chronic diseases. You will play a crucial role in managing and delivering our care program, collaborating with patients, registered dietitians, and partner physicians to ensure optimal care. Your medical knowledge and product expertise will be instrumental in guiding members through the Salvo Health program, assisting with medical and administrative tasks. You will also contribute to shaping our product and process development. We seek a passionate individual who thrives in a fast-paced startup environment, is eager to learn, process-oriented, and prioritizes patient well-being.

Requirements

• 2+ year of experience as Licensed Practical Nurse
• 2+ years of experience in patient-facing or customer-facing roles
• Excellent customer relation skills, as well as written and verbal communication skills
• Knowledge of medical terminology and proficiency of general medical office procedures
• Familiarity with digital applications like Slack, Coda, Google Workspace, etc
• Strong analytical and proactive problem solving skills
• Self-motivated, results-oriented and strategic thinker
• Personal passion for health and wellness topics
• Must be authorized to work in the United States

Responsibilities

• Provide exceptional care, disease management and health education to patients
• Support goal setting for individual patients asynchronously to help them better manage their chronic conditions
• Create personalized action plans with guidelines to reduce or eliminate unwanted behaviors
• Help clients understand their motivations and create behavior change plans
• Conduct regular outreach to patients, based on their needs and preferences, to support engagement and elicit behavior change
• Coordinate with other clinical team members to provide an exceptional patient experience
• Develop and maintain professional, support-oriented working relationships with patients and team members
• Create and distribute health education materials to individual members as necessary
• Work with a cross-functional product team to develop and constantly improve our in-app patient experience

Preferred Qualifications

• Experience working in telehealth or healthcare startup environment preferred
• Experience working in GI, weight management, and/or with anti-obesity medications such as GLP-1s

Benefits

• Salvo offers a competitive salary and health benefits
• A remote work environment
• Flexible time-off
• A larger sense of mission
• Professional development and entrepreneurial opportunities