Patient Care Services Representative

Summary

Join Winona, a leading telemedicine company, as a full-time remote Patient Care Representative! In this role, you will be the primary point of contact for patients, providing information, resolving issues, and ensuring satisfaction. You will handle inquiries about Winona's products and services, maintain patient records, and address complaints efficiently. This entry-mid level position requires experience in a medical setting, strong customer service skills, and proficiency in common computer programs. Winona offers a remote work environment, unlimited PTO, and various other benefits.

Requirements

• Experience working in a medical-related job
• Strong customer service experience
• Has availability to work some weekends
• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics
• Comfortable making calls with patients
• Comfortable using social media
• Excellent communication and writing skills
• Attention to detail and a good sense of judgment
• A personal computer with stable internet
• Available to work from 12 PM to 8 PM Pacific Time, with one weekend day per month

Responsibilities

• Answering questions about Winona’s products and services
• Delivering information about Winona’s offerings
• Ensuring patient satisfaction and maintaining professional patient support
• Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible
• Keeping records of patient interactions, processing patient accounts, and filing documents
• Taking the extra mile to engage with patients

Benefits

• Work wherever you choose
• Unlimited PTO
• Non-working holidays per country of residence
• Medical/Dental/Vision insurance (US-W2)
• Referral bonuses
• Financial support for online courses
• Fun and casual work environment
• Employee engagement activities and virtual gatherings