Patient Recruitment Specialist

Summary

Join Profound Research as a Patient Recruitment Specialist and be the first point of contact for patients interested in clinical research. You will manage all aspects of patient recruitment, from advertising and screening to scheduling visits. This role requires excellent customer service skills, medical terminology knowledge, and proficiency in data entry. You will work closely with a national team and local research teams in the greater Detroit area. The position involves outbound and inbound calls, maintaining accurate records, and occasional community event attendance. Profound Research values compassion, urgency, solution orientation, and excellence.

Requirements

• Telecommunications/call center experience
• Telephone presence and elite customer service etiquette: while performing regular duties, it is regularly required to talk on the phone all
• Comfortable with medical terminology
• Comfortable with basic data input: use of a computer to complete telephone logs and other data entry
• Sales experience

Responsibilities

• As the first point of engagement with patients, create a customer service experience filled with empathy, compassion, and kindness
• Available to place outbound recruitment calls to patients interested in participating in clinical research
• Available to respond to/answer inbound recruitment calls from patients interested in participating in clinical research, within 24-48 hours
• Accurately complete study pre-screening and screening checklist. Drive enrollment and retention
• Interact with potential clinical trial participants to recruit, assess eligibility criteria, determine patient/subject availability, and coordinate appointments
• Demonstrate knowledge of clinical research protocols including inclusions/exclusions
• Demonstrate knowledge of effects and side effects of
• Demonstrate knowledge of Good Clinical Practices and FDA regulations
• Demonstrate knowledge of Profound Research’s Policies and Procedures
• Obtain and maintain potential outreach targets, by therapeutic area, before study starts
• Drive patient enrollment and retention
• Maintain proficiency within CTM system: database maintenance, patient scheduling, and patient screening logs
• Maintain up-to-date data entry across all platforms and databases
• Adept at using third party platforms for reviewing and addressing inbound patient leads (i.e., Trial Partners)
• Communicate with Senior Director of Recruitment & Engagement, Clinical Research Site Managers/Directors, Study Coordinators, and support staff regularly with status reports
• Maintain records of study advertising responses by individual study
• Occasional attendance at community events (screenings, etc.), health fairs or events to promote Profound Research

Preferred Qualifications

Associate degree

Benefits

• Occasional travel may be required in this position (less than 1 week per year)
• Prolonged periods of sitting at a desk and working on a computer, standing and walking
• Must be able to lift 25 pounds at times
• Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes