Patient Scheduling Coordinator

Summary

Join our team in South Africa as a Patient Scheduling Coordinator and contribute to our mission by coordinating all aspects of scheduling for clients and caregivers. This role requires strong organizational, communication, and problem-solving skills, with experience in scheduling and coordination preferably within a healthcare or home care setting.

Requirements

• 2-3 years of proven experience in scheduling and coordination, preferably within a healthcare or home care setting
• Exceptional organizational, communication, and problem-solving skills are essential. Must be able to prioritize and multi-task in a fast-paced environment
• Strong attention to detail
• Organized
• Empathetic and excellent communication skills
• Solutions oriented
• Must be proficient in Microsoft Office

Responsibilities

• Matching up caregivers with appropriate clients
• Create personalized schedules and tackle calendar changes
• Communicate with clients and caregivers
• Schedules patient home visits according to their plan of care and staff accessibility
• Create, edit, and disseminate daily patient schedules accordingly
• Maintains current employee schedules and updates appropriate database as directed
• Responsible for both inbound and outbound calls, handling calls professionally and providing a timely response
• Discern patient services required, as outlined in agreements, urgent requests, and care plans
• Keeps manager informed of reported changes in patient’s condition or staffing shortages or delays
• Documents communication with patients, family, and staff members in the electronic record
• Ensures confidentiality of patient care information and documentation
• Recognizes and responds to department needs appropriately
• Recognize and communicate trends or problems to management