Remote Patient Service Representative

Summary

Join MedCore Solutions as a Patient Service Representative to work remotely from home with the latest technology and resources. Assist patients with inquiries and appointments, manage intake, and provide support throughout their healthcare journey.

Requirements

• Proven work experience as a Patient Service Representative or similar role
• Knowledge of medical terminology, procedures, and insurance processes
• Excellent communication and interpersonal skills
• Strong problem-solving and customer service skills
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Amenable to work in a graveyard shift (at any US time zone)
• Experience in Radiology/Imaging is a MUST
• Familiarity with electronic medical records (EMR) systems

Responsibilities

• Assist patients with inquiries and appointments
• Answer inbound calls and respond to patient queries in a professional and compassionate manner
• Manage the intake of members or the admission/discharge information post notification
• Handle resolution/inquiries from members and/or providers
• Provide and handle eligibility, benefits of coverage, claims, and prior authorization
• Provide support and assistance to patients throughout their healthcare journey
• Schedule and reschedule appointments accurately
• Follow up with patients regarding payment and insurance matters
• Maintain patient records and confidentiality

Preferred Qualifications

Experience in RIS (Radiology Information System) is a BONUS

Benefits

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement