Payment Operations Specialist

Summary

Join GoDaddy's Global Payments Department as a Payment Operations Analyst and play a key role in optimizing our recurring billing platform. You will lead global programs to enhance payment performance, build automated processes for identifying improvement opportunities, and manage vendor relationships. This role requires strong analytical skills, project management experience, and proficiency in SQL and Excel. You will collaborate with various teams to improve reporting, monitoring, and anomaly detection, directly impacting GoDaddy's financial health and customer satisfaction. The position offers a remote work arrangement with occasional office visits and a comprehensive benefits package.

Requirements

• 3+ year(s) data analysis, report creation and financial modeling
• 1+ year(s) project or program management of large-scale projects
• Ability to write intermediate SQL and demonstrate an intermediate skill level in Excel
• Ability to visualize findings with data
• Ability to understand complex technical systems
• Independent worker who is capable of strong team participation
• Able to perform under pressure in a fast-paced environment while preserving organization
• Strong troubleshooting skills and high attention to detail
• Excellent written and verbal communication skills

Responsibilities

• Lead global programs to optimize payment performance and reduce processing related costs through building requirements, measuring on and reporting out status by delivering high quality management-level reporting
• Build and automate processes for analyzing and identifying global payment improvement opportunities
• Manage the working relationships with payment cost vendors and global payment processing partners
• Initiate and lead large-scale projects with a detailed breakout of the tasks including financial modeling of impact
• Join forces with analytics and product teams to build the foundation needed to analyze payment cost improvements and drive actionable optimizations
• Ensure seamless payment experiences through rigorous end-to-end customer experience and platform QA testing and troubleshooting
• Supports additional efforts within the scope of the Payment Operations Department as necessary

Preferred Qualifications

• 2+ year(s) in the payments industry with proven experience optimizing approval rates, costs, and/or other payment metrics related to transaction acceptance for digital and physical goods from the lens of an ecommerce merchant, Acquirer, or scheme
• Ability to create reports in Quicksight, Tableau, Hadoop, or Alation

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Parental leave