Billing Operations Specialist

Summary

Join employer.com, a company revolutionizing the hiring landscape, as a Billing Operations Specialist. You will be responsible for ensuring accurate and timely invoice processing, resolving billing issues, and maintaining a smooth payment experience for customers. This role involves collaborating with internal teams and external clients, ensuring compliance with billing regulations, and contributing to the efficiency of billing operations.

Requirements

• High school diploma or equivalent (Bachelor's degree in Finance, Accounting, or related field preferred)
• Proven experience in billing, accounts receivable, or finance roles
• Proficiency with billing software and financial management tools (e.g., Stripe or similar systems)
• Experience with Salesforce or other CRM platforms
• Excellent attention to detail with strong organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Effective communication skills (written and verbal)
• Ability to troubleshoot and resolve billing issues efficiently

Responsibilities

• Oversee the accurate and timely processing of invoices and billing statements for customers
• Work closely with other departments (e.g., Sales, Finance, Customer Service) to address any billing issues or questions
• Investigate and resolve payment disputes or chargebacks
• Professionally contact clients to communicate payment issues and guide them through updating their payment details if required
• Meet or exceed collection targets
• Ensure proper application of billing rates, terms, and discounts
• Review and reconcile discrepancies in customer accounts and billing records
• Monitor and track payment schedules, ensuring that payments are received on time
• Manage the preparation and submission of invoices to clients, ensuring that all relevant details (e.g., taxes, fees) are included
• Implement and maintain billing systems and processes to improve efficiency
• Collaborate with external vendors and customers to address any billing inquiries
• Ensure compliance with internal policies and external regulations regarding billing and payments
• Maintain accurate and up-to-date customer billing information in the system
• Assist with audits related to billing records and payments

Benefits

• Remote
• Full-time position, working U.S. hours (EST or PST)