Payments Liaison

Summary

Join Americor, a top-rated workplace, as a remote Payments Liaison! In this hourly role ($20.00-$23.50/hour), you'll resolve account issues by contacting creditors and resolving payment discrepancies. You'll manage accounts, reconcile settlements, and audit for accuracy. This position requires 1+ years of debt settlement experience and excellent communication skills. Americor offers a comprehensive benefits package including medical, dental, vision, paid time off, 401k matching, and more.

Requirements

• 1+ years experience with debt settlement or equivalent experience
• 3+ months in your current role at Americor
• Excellent verbal and written communication skills
• Proficiency with computer programs such as Microsoft Office and Google Suite
• Great attention to detail, with the ability to properly apply policies and procedures to various situations
• Superior time management, multitasking and organizational skills; able to work under deadline constraints while completing work accurately and efficiently
• Maintains professionalism; reliable, punctual, tactful, considerate of others, and practices open communication
• High School diploma or equivalent required

Responsibilities

• Contact creditors, collection agencies, and attorney offices to resolve creditor issues
• Effectively manage an open queue of accounts to consistently hit monthly production goals
• Utilize multi-tasking, prioritization, and organizational skills to work through the account queue
• Review account details and reconcile settlement amounts and fees according to documentation and guidelines
• Review client accounts to determine availability of loan funds
• Audit settlement offers after they have been entered from negotiations

Preferred Qualifications

• Mortgage operations or collections experience helpful
• Payments experience in financial industry is a plus
• Bachelor’s degree preferred

Benefits

• Future Career Path opportunities
• Medical, Dental, and Vision
• Pet Insurance
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k)/match
• Disability Insurance
• Referral Program