CMiC is hiring a
Payroll Analyst

Summary

The job involves providing support for CMiC's Global Payroll Product, mainly US/Canadian, with responsibilities including researching payroll issues, responding to client requests, managing/reviewing clients’ payroll data, creating functional requirements, and providing phone support. The role requires a dynamic individual with excellent communication skills, experience working with clients or in a team-based environment, background in Payroll, and Canadian or U.S. Payroll Certification is an asset. CMiC offers competitive benefits, paid vacation and personal days, townhall meetings, social events, health and wellness focus, RRSP Matching Program after 2 years of employment, some remote work options, and is an Equal Opportunity Employer.

Requirements

• College/university degree or significant payroll experience
• Excellent written and oral communication skills
• Experience working with clients or in a team-based environment and working under pressure/time constraints
• Background in Payroll, whether by working in a payroll department or for a payroll software provider

Responsibilities

• Maintain ongoing email and telephone support for inbound/outbound client requests
• Gather requirements and analysis for various projects as directed
• Participate in new client implementations, including analysis and payroll setup of payroll products
• Work closely with the development team to ensure defects are correctly identified, fixed and incorporated into solutions
• Primary point-of-contact for customers
• Triage product queues daily
• Review customer questions and reported problems
• Investigate and resolve customer issues
• Conduct web meetings with customers to gather information for investigative purposes and for further assistance
• Meet with Product Team members to discuss customer inquiries
• Test system scenarios and duplicate issues to resolve customer inquiries
• Address issues timely and in accordance with customer expectations
• Participate in project and team meetings; interact and collaborate with team members as required

Preferred Qualifications

• Canadian or U.S. Payroll Certification is an asset
• ADP, Ceridian, Paylocity, Workbrain, and HCM Software experience is an asset
• Experience in software support or software quality assurance is an asset
• Experience with web-based client applications and SQL databases is an asset

Benefits

• Competitive benefits Package (including Health & Dental benefits)
• Paid vacation and personal days
• Townhall meetings where all employees are encouraged to participate in open discussions
• An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
• Health and Wellness focus including virtual yoga classes and wellness webinars
• RRSP Matching Program after 2 years of employment
• Experience in a rapidly growing, socially responsible corporation
• Some remote work options available