Deel is hiring a
Back Office Processing Analyst

Summary

Join Deel, a leading international payroll and compliance market leader, as a Customer Onboarding Specialist. Help mid-sized customers quickly onboard to the Deel platform, serve as their primary point of contact, and provide credible support on features and functionality. Partner with internal teams to deliver the best customer experience.

Requirements

• Flawless English (min. C1)
• At least 1 year experience in a Customer Onboarding or Customer Support

Responsibilities

• Help our mid-sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase
• Be an expert user of the Deel platform to train customers and provide credible support on features and functionality
• Solve customer problems, and execute operations as required during the onboarding stage
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation

Preferred Qualifications

• Have experience working with clients and team members from multiple countries and across multiple time zones
• Have experience working on a remote team
• Have experience working at a high growth start-up or scale-up
• Have Fintech or HRech experience

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available