People Operations Manager

Summary

Join Stripe's Global People Support team as a People Operations Manager and lead a team dedicated to providing exceptional HR support. You will manage the Specialized Operations team, partnering with managers on people-related matters and overseeing operational processes. Collaborate with People leaders and partners to deliver high-quality services, including transaction processing, inquiries, audits, and service improvements. Ensure the team maintains data fidelity and adheres to service level agreements. Anticipate challenges, identify areas for improvement, and leverage data for informed decision-making. This role requires strong leadership, communication, analytical, and project management skills.

Requirements

• 7+ years of HR operations, shared services, or related experience, preferably with a mix of experience in fast-growing technology companies and more established organizations
• 4+ year(s) of team leadership experience
• Proven ability to partner and influence leaders to help drive and align their people strategy and increase business results
• Exceptional customer-centric communication skills, both written and verbal
• Strong analytical and project management skills, proven ability to design clear processes, and a very detail-oriented yet flexible approach to problem solving
• Discretion and judgment handling confidential and sensitive data

Responsibilities

• Provide leadership and guidance to a team of experienced Global People Support team members, with a focus on delivering exceptional results, expanding their HR expertise, and building their careers
• As the primary point-of-contact responsible for aligning on operational goals, partner with peer leads and other People teams, especially People Consultants and the Centralized Operations team in India
• Oversee case management, transaction processing, projects and programs, and ensure the fidelity of our People data
• Ensure the team delivers quality outcomes, keeping Stripes at the forefront of everything we do and adhering to established SLAs
• Be a subject matter expert for the areas we support and serve as a point of escalation
• Routinely look around corners, anticipating barriers and identifying areas for improvement and automation, using data to inform decision making
• Participate in ad hoc projects as assigned

Preferred Qualifications

• PHR or SPHR certification
• Experience processing Workday (or other HRIS system) transactions across HR functions
• Experience with Salesforce (as a case/knowledge management system)
• Technical curiosity and interest in evolving trends in HR products and services