People Partner, Employee Relations

Summary

Join Brightwheel as a strategic and proactive Employee Relations Business Partner to drive our high-performance culture. You will partner with HRBPs, providing expert guidance on employee relations, coaching managers, and building scalable processes. The ideal candidate thrives in ambiguity and balances tactical case management with big-picture thinking. You will shape and deliver employee relations strategy, manage workplace matters, recognize and address trends, and support key initiatives. Brightwheel offers a competitive compensation package including base salary, equity, and benefits. We are a fully remote team with employees across every time zone in the US.

Requirements

• Proven experience in an employee relations, HR generalist, or people business partner role in a fast-growth environment
• Demonstrated experience resolving complex employee relations issues in a fair, consistent, and efficient way
• Proven expertise in handling complex employee relations cases, including investigations, progressive discipline, performance management, and conflict resolution
• Exceptional coaching and communication skills with the ability to guide managers through difficult conversations with clarity, confidence, and empathy
• Strong pattern recognition—you can quickly spot trends, assess risk, and develop proactive solutions to address recurring employee relations challenges
• Ability to balance fairness and business needs by approaching every situation with sound judgment, discretion, and an unwavering commitment to integrity
• Collaborative team player who can work effectively across functions, departments, and support multiple people business partners
• Strong bias for action with ability to work with urgency, prioritize effectively, and remain resilient in a fast paced, dynamic environment
• Commitment to fostering a workplace that is fair, inclusive, and supportive for all employees

Responsibilities

• Shape and deliver our employee relations strategy - Manage and refine our company-wide approach to employee relations, ensuring fairness, consistency, and efficiency in all processes
• Partner with HRBPs & people managers – Manage and support a team of HRBPs to uphold performance management standards and ensure alignment across the business
• Navigate workplace matters with empathy and effectiveness – Advise and support managers and team members through a wide variety of complex employee relations situations; remain balanced and objective to ensure that all voices and perspectives are heard
• Recognize & address trends – Track and analyze employee relations data to uncover patterns, identify root causes, and proactively recommend improvements that enhance the employee experience
• Support key initiatives & special projects – Contribute to company-wide programs that drive employee engagement, leadership effectiveness, and continuous process improvement

Benefits

• Premium medical, dental, and vision benefits
• Generous paid parental leave
• A flexible paid time off policy
• A monthly wellness and productivity stipend
• A Learning & Development stipend