Performance Specialist

Summary

Join dLocal's Operations team as a Performance Rate Specialist! You will monitor and supervise the performance of local partners, optimizing conversion rates and ensuring high-quality provider performance. This role involves analyzing approval rates, designing performance management strategies, mapping user experiences, and collaborating with optimization teams. dLocal offers a remote-first, flexible work environment with various benefits including remote work options, flexible schedules, a referral bonus program, learning and development opportunities, language classes, a social budget, and unique opportunities like dLocal Houses.

Requirements

• Analytically driven with experience manipulating large data sets and drawing actionable insights from data
• 1+ years of experience in payments analytics
• Data Analysis tools (SQL, Kibana, Looker, New Relic, Coralogix)
• Curious profile, positive attitude, and problem-solving attitude
• Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
• Fluent English

Responsibilities

• Understands dLocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking
• Analyze the approval rates and generate accurate and optimized reports that support the entire team in a good decision-making strategy
• Designs performance management strategies and processes that measure outcomes, identify areas for improvement and align teams to organizational goals
• Map user experience for each payment method and standardize payment flow between providers
• Join high-performing optimization teams composed of professionals from diverse areas, all dedicated to achieving the best possible results for our customers

Benefits

• Remote work: work from anywhere or one of our offices around the globe!
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!