Remote Physical Security Technician

Summary

Join our team as a Physical Security Technician and contribute to configuring, maintaining, and troubleshooting enterprise-level security systems. You will work independently to install, program, troubleshoot, and perform maintenance on electronic devices, power supplies, and all security and network components. Collaborate with the team to schedule and dispatch to customer sites for installation, break/fix requests, preventative maintenance, and small moves, adds, and changes. Document and report findings and solutions for each service job performed.

Requirements

• Bachelor’s degree and/or 2 years of experience in a similar role
• Excellent verbal and written communication skills
• Detail-orientation and organizational skills with a ability to understand network evaluation criteria and be exact in assessments
• Ability to effectively interact with internal and external stakeholders at all levels
• Understanding of Networking and low voltage fundamentals
• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Driver’s License

Responsibilities

• Serving as technician for various security technology systems to include programming support for core functions and programming modifications for system performance improvement
• Supporting infrastructure incidents at locations utilizing the security systems
• Providing technical liaison assistance with Information Technology professionals and technology system vendors for server maintenance and proper integration of security systems with overall company IT infrastructure
• Manage physical security system support to meet service level agreements
• Providing technical support to sites to resolve day-to-day issues related to security technology systems
• Analyze physical security system performance and recommend improvements
• Resolve complex system issues for physical security systems and networks
• Troubleshoot system performance issues and implement corrective actions
• Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks

Benefits

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance