PM

Summary

Join the PlatformX team at ServiceNow, a global leader in AI-enhanced technology, and shape the future of our intelligent platform. As a Staff Inbound PM - Gen AI Platform and AI Agents, you will be at the forefront of AI Agent innovation, creating solutions that provide a competitive advantage. This role involves strategic planning, innovation, solution development, collaboration, communication, customer engagement, and performance measurement. You will work with diverse teams, including engineering, design, and AI research, to develop and launch innovative proof-of-concepts. The ideal candidate is a seasoned product manager with a strong background in AI and a deep understanding of the ServiceNow platform. This is an exciting opportunity to contribute to a cutting-edge technology.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Product Management Expertise: 8+ years of experience in product management within Agile environments
• Skilled at creating roadmaps, breaking down features into Capabilities and Epics, and evaluating feasibility
• Platform Knowledge: In-depth understanding of the ServiceNow platform’s capabilities, modules, and features
• Technical Fluency: Proficiency in Agile and ServiceNow development; experience with Large Language Models and AI technologies is a plus
• Familiarity with core ServiceNow modules like ITSM, ITOM, HRSD, or CSM is valued
• Team Collaboration: Proven experience working across teams, including Product Management, Design, Engineering, and Business Units
• Customer-Centered Approach: Ability to listen deeply to customers, understand their needs, and translate insights into actionable solutions
• Inclusive Communication: Strong verbal, written, and presentation skills, with a focus on making technical concepts accessible to all audiences
• Analytical & Creative Problem-Solving: Skilled at approaching problems with curiosity, data-informed thinking, and creativity
• Insight-Driven Analysis: Ability to apply data analysis to guide thoughtful, inclusive decision-making
• Adaptable & Curious Mindset: Passion for continuous learning, innovation, and working in collaborative, evolving environments
• Technical Collaboration: Comfort working alongside technical teams to navigate challenges and explore opportunities

Responsibilities

• Guide roadmap development and feature prioritization for the AI Agent Platform, aligning with business and user needs
• Stay current with emerging trends in AI and platform technologies
• Offer thoughtful, research-based recommendations to product leadership
• Rapidly design and prototype technical solutions using a range of AI frameworks
• Partner across diverse, cross-functional teams—including engineering, design, and AI research—to co-develop and launch innovative PoCs (proof of concepts)
• Clearly present PoC solutions to customers and internal stakeholders
• Gather feedback with openness and iterate for continuous improvement
• Engage directly with customers to co-create solutions
• Understand their goals, challenges, and needs to ensure effective and adaptive outcomes, with a focus on agentic systems
• Partner with stakeholders to define success metrics (KPIs), design processes for tracking them, and document outcomes to inform future efforts

Preferred Qualifications

• Familiarity with AI/ML concepts and data science is a bonus
• Human-Centered Design: Experience applying design thinking to build inclusive, user-focused solutions
• Comfortable conducting user research, leading co-creation sessions, and guiding products from concept through PoC