Pre-Sales Engineer

Summary

Join NetBrain's Pre-Sales Engineering team as a remote Pre-Sales Engineer based in Ontario! You will leverage your network management and automation expertise to provide technical support throughout the sales process, assisting Account Executives and Inside Sales Representatives. This role involves conducting technical discovery, developing solutions, performing software demos, and collaborating with Fortune 100 companies. You will analyze customer network environments, propose solutions, and provide technical support to internal teams. Furthermore, you will contribute to product improvement recommendations and train customers on NetBrain's features. Fluency in Spanish is required, and networking experience is paramount.

Requirements

• Bachelor’s degree or equivalent certification
• 3-5+ years' experience
• Working knowledge of major vendors’ networking products configurations, operations, and deployments
• Experience implementing and troubleshooting dynamic routing protocols, QOS, Security, MPLS, Multicast, etc
• Excellent verbal and written communicator with strong technical presentation skills and the ability to manage key stakeholders in very large enterprises
• You are a fast learner of highly complex technologies
• Fluency in English and Spanish is required

Responsibilities

• Conduct technical discovery and solution development while performing various pre-sales demos of NetBrain software both on-site and online for prospective customers consisting of network engineers, network managers, and key business stakeholders
• Partner with Account Executives to create and refine strategies to support customers and sales opportunities with a focus on technical wins and business impact
• Provide technical sales support and oversight in the NetBrain Assisted Proof of Concept process (POC) via remote meetings with customers, proving NetBrain’s functionality and value in the customer’s environment
• Perform thorough analysis of customers' network environment by capturing requirements and IT management pain points, understanding their impact and proposing the most suitable solutions and describing the associated value
• Provide technical support on network technologies and deployments to internal NetBrain teams including pre-sales, post-sales, advanced services, marketing, and product management
• Make recommendations on potential product improvements to the product development team according to customer feedback
• Train and assist customers on using the many features of NetBrain to manage their network
• Act as the technical point of contact to prospective customers via on-line meetings, phone or email

Preferred Qualifications

• Previous Network Automation or Network Operations and/or NOC experience
• Fluency in Portuguese