NICE is hiring a
Pre-Sales Solution Consultant

Summary

Join a dynamic team at NICE and become a Solutions Consultant to help bring ContactEngine's revolutionary proactive customer journey automation and engagement into new clients and industries. As a trusted business and technical advisor, you'll build strong professional relationships and discover ways in which ContactEngine journeys can be designed to solve operational challenges and deliver high ROI on enterprise KPIs.

Requirements

• Five or more years of highly technical SaaS experience, preferably in sales engineering, presales consulting, or a similar customer-facing delivery role
• Extremely strong commercial awareness. You’ll have a background in understanding large-scale business challenges and be ready to learn to talk about why ContactEngine is the right solution for solving them
• Proven relationship management experience, with the ability to communicate with, present to, and influence both technical and operations stakeholders all the way up to the C-Suite
• Ability to manage multiple opportunities and different workstreams concurrently without loss of quality or diligence while under intense time and business pressure

Responsibilities

• Craft interesting narratives and develop demonstrations that tell a concise and cohesive story about how ContactEngine solves key enterprise business challenges
• Have (or be able to rapidly gain) a comprehensive understanding of AI concepts, tools, and technologies in the pursuit of guiding clients through the facts and fiction of the marketplace in ways that differentiates ContactEngine from competing solutions
• Have (or be able to rapidly gain) a deep understanding of the client’s business and their key performance drivers to determine how ContactEngine can most effectively deliver dramatic improvements
• Lead discovery workshops with target clients, providing guidance on best-in-class proactive journey design and technical architecture
• Manage client proof of value projects through designing the solution, working with implementation for deployment, submitting and following tickets for work items, helping tune AI models, monitoring journey performance, and designing enhancements to deliver the value needed to close the sale
• Anticipate technical problems, provide guidance for effective adoption, and communicate best practices based on a comprehensive understanding of the opportunity