Pre-Sales Solutions Consultant

Summary

Join Firstup, a leading intelligent communication platform serving 40 Fortune 100 companies, and make a difference in the world of employee experience. As a Solutions Consultant, you will act as a technical subject matter expert on the Firstup platform, evangelizing its technology and discovering the best solutions for prospective customers. You will configure and deliver custom demo instances, conduct technical demonstrations, and build relationships with technical resources within customer organizations. This role requires strong communication and problem-solving skills, collaboration with internal teams, and support for marketing activities. The ideal candidate will have 7+ years of experience in client-facing roles and a deep understanding of enterprise SaaS applications. Firstup offers an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team committed to your growth.

Requirements

• 7+ years in Client facing roles: Pre-Sales Engineer, Solutions Engineer, Solution Architect, Solutions Consultant, or similar
• Must have experience with Enterprise SaaS applications software/solutions
• Distinct passion for technology and curiosity to understand the marketing and communications technology landscape and technical integrations
• Familiarity with API, Authentication, integration concepts
• Familiarity with data and privacy laws such as GDPR and CCPA for SaaS companies
• Demonstrable verbal and written communication skills, especially in communicating complex technical conversations to a non-technical audience and handling customer questions and objections
• Problem-solver mentality with the ability to address matters proactively, come up with creative solutions, implement feedback, and plan for the future
• Great team player with strong team and cross-departmental collaboration skills
• Proven ability to manage multiple projects simultaneously while maintaining attention to detail and organization
• Highly self-motivated towards personal and professional excellence
• Enthusiastic, proactive, positive-minded, customer focused, and service-oriented
• Ability to travel up to 25%

Responsibilities

• Act as a functional and technical subject matter expert on the Firstup platform
• Evangelize all aspects of platform technology: infrastructure, security, reliability, functionality, ease of setup, flexibility of integration options
• Have in depth knowledge of customer implementations, technical operations, features, and roadmap
• Discover the existing tech stack of prospective customers and their business needs and identify the best solution to enable them on the Firstup platform
• Configure and deliver custom demo instances and integrations
• Conduct technical demonstrations of the platform - these could be on-site, via video conferences or at field events
• Contribute to and maintain a showcase of Firstup solutions
• Document and share best practices with other Solutions Consultants to improve the efficiency and effectiveness of the team
• Build relationships at all levels of technical resources within prospective customers
• Support RFI / RFP process, security and contract reviews
• Work with internal product teams to understand the roadmap as well as help influence upcoming functionality
• Collaborate with and support marketing activities including briefings, conferences, and trade shows

Benefits

• Excellent PTO program
• Great health benefits
• Casual and friendly environment
• Remote work