Pre-Sales Solutions Engineer

Summary

Join Quantum Metric as a Solutions Engineer and provide world-class pre-sales technical support to the sales team. You will be the subject matter expert on customer experience management and Quantum Metric, delivering product demonstrations and leading proof of concepts. This role involves working directly with customers, addressing their pain points, and showcasing Quantum Metric's solutions. Up to 25% travel is required. The role is remote, and you will wear many hats, potentially contributing to white papers, online help, and training guides. Quantum Metric values diverse backgrounds and experiences, focusing on the unique perspective you can bring.

Requirements

• Ability to work in a fast-paced, continually evolving environment
• Fundamental knowledge of analytical tools such as Adobe, Google, etc
• 3-5+ years of knowledge / experience working with at least one of the following client-side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, etc
• Knowledge of website frameworks, components and concepts
• Excellent communication and presentation skills
• Passionate about technical sales and working with customers
• Ambitious and self-motivated with a high emotional IQ, as this role is remote
• Ability to work on multiple opportunities & POCs concurrently
• Highly coachable with a strong desire to improve and grow as a professional

Responsibilities

• Pre-sales technical support
• Developing product demonstrations and POCs
• Technical strategy in partnership with Account Executives
• Travel up to 25%
• As a start-up, when something needs done, you just do it. Help is always available, but you'll wear many hats. As an SE, you might write white papers, assist building the online help, author training guides, etc

Preferred Qualifications

• History of working at start-ups is a plus
• Experience working remotely is a plus
• Experience/understanding of native/hybrid mobile apps is a plus
• Experience with other CXM vendors is a plus

Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• FSA, DCFSA, and HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
• Healthy Rewards – Discount Programs
• Discounts on Pet Insurance
• 401k (with employer match) and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave
• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• One-time stipend for work-at-home employees
• Monthly business expense stipend
• Flexible work environments
• Employee Discount Program (Perks at Work)
• Employee Referral Program
• Lead Referral Program
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)