Principal Product Manager

Summary

Join Toast as an Enterprise Product Manager and contribute to building a restaurant platform that empowers restaurants to thrive. You will work with engineering, design, and cross-functional teams to solve critical technology challenges for Toast's largest and most complex customers. This role involves driving the roadmap and delivery of strategic features, integrations, and platform offerings that unlock both short-term and long-term business value for Toast's full-service enterprise customers. You will collaborate with external business partners, technology teams, integration teams, and Toast's Enterprise R&D team. This position requires strong program management and communication skills, experience with Enterprise software development, and a proven track record of success in delivering value to customers.

Requirements

• Prior experience working within software development life cycle stages from ideation through customer delivery
• Experience driving cross-team initiatives and building interpersonal relationships with a range of personalities
• Strong program management and communication skills; detail oriented and will a bias towards action
• Experience with Enterprise software development, requirements writing and process
• A proven track record of success working directly with customers, external development teams and partners to deliver value and ensure alignment across different parts the business
• 5+ years product management experience at a senior level
• Ability to prioritize workload, meet deadlines, and problem solve using creativity and strong analytical skills

Responsibilities

• Drive near-term roadmap of features aimed at supporting Toast’s Enterprise full-service customers
• Actively manage your teams’ backlogs through the creation, prioritization, and grooming of user stories in a fast paced agile environment
• Monitor your teams’ process and system health metrics to ensure optimal quality and velocity
• Work with Toast’s Program Management Team to accurately and consistently update internal and external stakeholders on the progress of initiatives on the roadmap
• Work with the Technical Documentation and R&D Enablement teams to accurately communicate product updates to internal stakeholders, advocate for adoption and usage throughout Toast’s FSR customer base
• Develop and maintain a long-term strategic roadmap to continuously improve Toast’s product market fit for full-service enterprise customers
• Collaborate, advocate and evangelize product capabilities and customer needs across the broader Toast R&D organization
• Partner closely with go-to-market teams including Solutions, Sales, Product & Customer Marketing and others in service of your strategic vision

Preferred Qualifications

• Experience working with Enterprise customers, account management and/or client development
• Experience leading through influence and advocacy
• Knowledge of restaurant and hospitality industry

Benefits

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs
• Learn more about our benefits at https://careers.toasttab.com/toast-benefits
• The base salary range for this role is listed below. The starting salary will be determined based on skills and experience
• In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits
• We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs
• Our goal is to build a strong culture of connection as we work together to empower the restaurant community
• To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast