Remote Process and Operations Manager

Summary

The job is for a Process and Operations Manager at Liminal, a global market intelligence and strategic advisory firm specializing in digital identity, financial crime, compliance, and IT security. The role involves optimizing data operations, overseeing daily activities, managing projects, supporting AI/machine learning model development, and leading a team based in the Philippines and Portugal.

Requirements

• Proven experience in process improvement and operational management, preferably in a technology or market intelligence company
• Experience with data operations and AI/machine learning model development support is highly desirable
• Strong analytical, problem-solving, and project management skills
• Proficiency in process improvement methodologies (e.g., Lean, Six Sigma)
• Familiarity with data operations and AI/machine learning processes
• Should be able to create and manage detailed process maps
• Identify process improvement opportunities based on staff interviews
• Detail-oriented, proactive, and highly organized
• Excellent communication and leadership skills
• Bachelor's degree in business administration, operations management, data science, or a related field

Responsibilities

• Optimize data operations and ensure operational efficiency across various functions
• Oversee all data operations, including market research, regulatory and policy research, call transcription, news and event tagging for machine learning model development, and more
• Identify areas for improvement, implement effective solutions, and ensure the smooth operation of daily activities
• Manage and oversee daily data operations to ensure smooth and efficient functioning
• Coordinate resource allocation to meet operational demands and optimize productivity
• Address operational issues promptly and effectively to minimize disruptions in data operations
• Develop project plans, timelines, and milestones for operational initiatives in data management
• Execute projects according to plan, monitor progress, and adjust as needed to stay on track
• Communicate project status and updates to stakeholders, ensuring transparency and alignment
• Functionally support the development and refinement of AI and machine learning models through effective data operations
• Oversee news and event tagging, call transcription, and other data preparation activities for model training

Benefits

• Manage a large team based in the Philippines and Portugal
• Fostering a culture of continuous improvement and collaboration
• Mentor and develop team members
• Conduct regular performance reviews and provide feedback to team members