Liminal is hiring a
Process and Operations Manager, Remote - Portugal
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Summary
The job is for a Process and Operations Manager at Liminal, a global market intelligence firm specializing in digital identity, financial crime, and compliance. The role involves optimizing data operations, overseeing daily activities, managing projects, supporting AI/machine learning model development, and leading a team.
Requirements
- Proven experience in process improvement and operational management, preferably in a technology or market intelligence company
- Strong analytical, problem-solving, and project management skills
- Proficiency in process improvement methodologies (e.g., Lean, Six Sigma)
- Familiarity with data operations and AI/machine learning processes
- Ability to create and manage detailed process maps
- Should be able to identify process improvement opportunities based on staff interviews
Responsibilities
- Optimize data operations and ensure operational efficiency across various functions
- Oversee all data operations, including market research, regulatory and policy research, call transcription, news and event tagging for machine learning model development, and more
- Identify areas for improvement, implement effective solutions, and ensure the smooth operation of daily activities
- Manage and oversee daily data operations to ensure smooth and efficient functioning
- Coordinate resource allocation to meet operational demands and optimize productivity
- Address operational issues promptly and effectively to minimize disruptions in data operations
- Develop project plans, timelines, and milestones for operational initiatives in data management
- Execute projects according to plan, monitor progress, and adjust as needed to stay on track
- Communicate project status and updates to stakeholders, ensuring transparency and alignment
- Functionally support the development and refinement of AI and machine learning models through effective data operations
- Oversee news and event tagging, call transcription, and other data preparation activities for model training
- Manage a large team based in the Philippines and Portugal, fostering a culture of continuous improvement and collaboration
- Mentor and develop team members, ensuring they have the skills and knowledge needed to perform their roles effectively
- Conduct regular performance reviews and provide feedback to team members
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