Product Account Manager

Summary

Join Datacom as a Product Account Manager and develop new business opportunities within existing and prospective client accounts. You will establish supplier agreements, manage procurement processes, and build long-term customer relationships. This role requires expertise in IT procurement, product knowledge across major vendors, and proven success in CRM pipeline management. You will be responsible for formulating and implementing strategic business plans to achieve sales targets, managing negotiations, and collaborating with sales and support teams. Datacom offers a dynamic work environment with perks such as remote work, flexible hours, and professional development opportunities.

Requirements

• Expert product and industry knowledge
• Understanding/background in IT procurement, and the NZ channel market
• Product knowledge across major hardware and software vendors
• Proven track record in CRM pipeline management and strategic forecasting
• An excellent understanding of the business requirements/IT deliverables demanded by the client(s)
• Appreciation of the value/importance of the account
• Strong understanding of Account Management techniques and disciplines
• Strong financial management practices with a clear understanding of the relationship between costs and overall profitability
• Proven sales ability including outstanding negotiation skills, persuasive ability

Responsibilities

• Uncover, maintain, lead and develop opportunities in some of our existing accounts, while finding new clients to grow our portfolio and reach targets
• Establish supplier agreements for products on customer accounts and manage supplier and procurement processes for allocated accounts
• Ensuring complete customer satisfaction when dealing with their allocated accounts and the organisation
• Formulating, implementing, and managing strategic business plans regarding client accounts to achieve sales revenue and quota targets
• Revenue, growth, productivity and profit for the entire portfolio, and facilitating growth and penetration of the customer’s contract
• Managing negotiations between the organisation, the client and any third-party organisations involved
• Collaborating with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business
• Accountable for the preparation and coordination of sales proposals, tender submissions, contractual documentation, and strategic account management plans, as well as delivering product demonstrations where applicable
• Maintaining a level of product training and certifications to support client accounts

Benefits

• Remote working
• Flexi-hours
• Professional development courses