Product Account Manager Senior

Summary

Join Mutt Data, a remote startup building innovative systems using Big Data and Machine Learning, as a Product Account Manager. You will develop and strengthen client relationships, ensuring they maximize the value of our AI-powered Paid Media Optimizer. This role involves account management, strategic consulting, and bridging clients with internal teams. Responsibilities include campaign management, insightful analysis, reporting, and collaborating with product and engineering teams. You will troubleshoot issues, identify growth opportunities, and stay updated on industry trends. Mutt Data offers a remote-first culture and various perks.

Requirements

• 2+ years of experience in account management, client success, or digital marketing consulting
• Strong Excel skills (to be demonstrated)
• Advanced knowledge of paid media optimization (2+ year)
• Ability to analyze campaign data and translate insights into actionable recommendations
• Excellent communication, problem-solving, and stakeholder management skills
• Advanced English

Responsibilities

• Account Management & Client Success
• Campaign Management
• Serve as customers’ primary point of contact – ensuring their engagement, retention, and satisfaction with our platform
• Supervise and lead strategic campaigns autonomously - be responsible for the planning and revision of campaigns, leveraging our proprietary platform
• Structure insightful analyses to improve and understand the campaigns’ performance
• Provide reports and identify challenges, opportunities, and recommendations for our customers
• Work closely with the product team to communicate client feedback, pain points, and feature requests
• Assist in troubleshooting and resolving tracking, attribution, or integration issues in collaboration with data science and engineering teams
• Business Strategy
• Expertly troubleshoot and resolve escalated customer issues
• Have a comprehensive understanding of our customers’ needs and business. Identify growth opportunities and work closely with our product and sales teams to drive renewals and upsells
• Stay up to date with our latest features and industry trends to continuously add value to clients

Benefits

• Remote-first culture – work from anywhere!
• Gympass or sports club stipend to stay active
• AWS & Databricks certifications fully covered (reward salary increase for AWS certifications!)
• Food credits via Pedidos Ya – because great work deserves great food
• Birthday off + an extra vacation week (Mutt Week! 🏖️)
• Referral bonuses – help us grow the team & get rewarded!
• Annual Mutters' Trip – an unforgettable getaway with the team!