Product AI Enablement Specialist

Summary

Join our innovative Contact Center as a Service (CCaaS) company as a Product AI Enablement Specialist! You will bridge the gap between product development and customer adoption of AI-driven solutions. Collaborate with cross-functional teams to ensure seamless integration and implementation of AI features. Develop and deliver enablement resources, including documentation, training, and best practices. Train internal teams on AI product functionality and advocate for AI solutions with customers. Gather feedback and provide insights to influence the AI roadmap. Stay updated on AI trends and represent the company as an expert. This role offers a fast-paced environment, impactful work, growth opportunities, and a collaborative culture.

Requirements

• Bachelor’s degree in Business, Computer Science, or related field; advanced degree is a plus
• 5+ years of experience in product enablement, customer success, or product management, ideally in SaaS or CCaaS environments
• Strong understanding of AI technologies, including machine learning, natural language processing, and predictive analytics
• Excellent communication skills with the ability to explain complex AI concepts to non-technical audiences
• Proven experience in developing and delivering training or enablement materials
• Proficiency in designing and delivering data-driven presentations
• Familiarity with Contact Center technologies, workflows, and challenges
• Experience working cross functionally with Product, Marketing, Sales and Technical teams
• Exceptional organizational and project management skills

Responsibilities

• Collaborate with product management and engineering teams to understand AI features and ensure they are designed for usability and value
• Develop and deliver enablement resources, including documentation, tutorials, training sessions, and best practices for AI tools
• Create an onboarding curriculum incorporating AI Products and capabilities for all internal roles
• Create and maintain a library of Vertical and Industry based Use Cases for AI Applications - showcasing the value and benefits leveraging AI powered Insights & Analytics, Engagement and Personalisation, Automations and Self-Service
• Partner and collaborate with Product documentation to provide technical AI focused product documentation
• Train sales, marketing, and support teams on AI product functionality and positioning
• Create enablement toolkits for internal stakeholders to effectively communicate the value of AI features to prospects and customers
• Partner with Product Management, Product Marketing, Sales, Customer Success, Solution Engineering and Professional Services and their onboarding teams to provide tailored AI enablement for internal audiences and teams
• Act as the AI product advocate during customer engagements, helping clients maximize the ROI of AI capabilities
• Feedback Loop and Insights - Gather feedback from customers and internal teams to identify challenges and opportunities for improvement in AI adoption
• Provide actionable insights to the product team to influence AI roadmap and feature prioritization
• Stay updated on AI trends and innovations within the CCaaS industry
• Represent the company in webinars, conferences, and other forums as an expert on AI enablement

Benefits

• Innovative & Fast-Paced Environment: Work on cutting-edge solutions in the rapidly evolving CCaaS market
• Impactful Work: Partner with high performing teams that deliver critical applications that directly supports our customers’ success and drives business growth
• Growth Opportunities: As part of a high-growth company, there are ample opportunities to develop your career and take on new challenges
• Collaborative Culture: Join a dynamic, customer-focused team that values collaboration, transparency, and continuous learning