Product Enablement Manager

Summary

The job is for a Technical Product Enablement Manager at Figma, a design collaboration tool company. The role involves driving education and optimization of training programs for the Sales and Customer Experience & Solutions teams. The position requires 5+ years of experience in a technical role, advanced Figma knowledge, proven experience in training others on cutting-edge technologies, excellent communication skills, and the ability to adapt to a fast-paced startup environment.

Requirements

• 5+ years experience in a technical focused role, including but not limited to Product Marketing, Product Management, Sales Engineering, Solutions Architect, Software Engineering
• Advanced Figma knowledge across all products
• Proven experience for training others on cutting edge technologies
• Demonstrated ability to assimilate complex concepts and clearly articulate business value to a diverse audience
• Experience using conversation intelligence tools like Chorus, Gong to create strong coaching culture
• Excellent communication (written/verbal), facilitation skills, and ability to breakdown complex topics to easily train stakeholders
• Ability to adapt to a fast-paced environment of a start-up and a continuously evolving product

Responsibilities

• Drive education on our core product functionality as well as the broader industry knowledge required for seller success
• Optimize Figma’s ongoing enablement programs through the creation and delivery of technical training content
• Maintain a training curriculum that is highly effective and consumable by members of our team, including the optimization of existing content and the creation of novel training materials
• Own the outcomes of your training programs: continually measure program compliance, participant performance and business impact of each program
• Strategize with the Sales Enablement, Sales, Customer Experience & Solutions, Product Marketing, and Product teams to assess Sales/CEX needs and make continual improvements and iterations
• Cultivate a strong relationship of trust with Sales, Customer Experience & Solutions, Product Marketing, and Product Leadership
• Attend customer meetings and embed with our go-to-market teams to develop a clear perspective on how to improve our training programs

Preferred Qualifications

• Experience working at a software-as-a-service company
• Ability to tackle large ambiguous challenges that you haven’t tackled before
• Has held a quota-carrying sales role at a high-growth software company

Benefits

• Health, dental & vision insurance
• Retirement benefits with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO, company recharge days
• Learning & development stipend
• Work from home stipend
• Cell phone reimbursement
• Equity to employees
• Sales incentive pay for most sales roles