Product Engagement Analyst

Summary

Join Benevity as a Product Engagement Analyst and contribute to building a world-class corporate impact platform. You will leverage your data analysis skills to improve understanding of product usage and drive data-driven product decisions. This role involves collaborating with various teams, managing Pendo for user interaction tracking, and using data insights to enhance user experience. You will be responsible for developing feedback mechanisms, creating in-product guides, and designing dashboards to support product decisions. The ideal candidate possesses experience in product analysis, data analysis, and Pendo or similar tools. Benevity offers a unique opportunity to make a positive impact while working in a supportive and inclusive environment.

Requirements

• Experience as a product analyst working on SaaS products in the consumer or enterprise space
• Degree in a quantitative or qualitative field such as statistics, business management, mathematics, anthropology, economics, computer science, or a related discipline is an asset
• Experience (3+ years) working with data or research analysis, preferably in a product-focused or user-experience role
• Expertise (2+ year) in implementing and configuring Pendo or similar product engagement and analytic tools
• Proficiency in implementing event tracking, user segmentation, feedback mechanisms, user engagements, and data visualization techniques (dashboards & reports)
• Comfortable understanding and navigating through HTML and CSS
• Experience with data analysis techniques, such as cohort analysis, A/B Testing, Retention analysis, heat mapping, form analysis, funnel analysis, session replay, etc
• Proven track record of driving product improvements through data analysis and experimentation
• Strong communication, presentation, and interpersonal skills with the ability to communicate results to non-technical audiences
• A natural ability to problem solve, learn quickly, and translate data into meaningful insights
• You are a cultural contributor and mentor to others
• You are a natural collaborator and have experience working across teams and functions to get work done
• You love understanding user behaviours through data and can demonstrate how you have collected, analyzed and shared data and insights that achieve tangible outcomes

Responsibilities

• Forge strong relationships with product leadership and individual product triads to uncover trends, opportunities, and user behavior patterns
• Collaborate with teams like client success and marketing to support essential client priorities including health scores, feature reporting, and renewals
• Work in tandem with Product Marketing to develop and manage user guides, aiming to boost feature adoption and user participation rates
• Lead Pendo management to ensure precise tracking of user interactions, effective segment and campaign management, along with comprehensive reporting
• Guarantee Pendo’s configuration across all product areas and coordinate integrations with Salesforce and Zen Desk. Facilitate product teams' growth in Pendo proficiency
• Regularly engage with Pendo's product roadmap and educational events, and align its use with business objectives for future system initiatives
• Establish methods for monitoring product performance and collecting user feedback, including managing feedback mechanisms across the product ecosystem
• Manage the creation of in-product guides and surveys, using statistical techniques to gain insights and assess business impact. Understand user journeys and identify data patterns
• Design and maintain critical metrics and dashboards to support product decisions. Actively identify areas for user experience improvement and update stakeholders regularly

Benefits

• Innovative work
• Growth opportunities
• Caring co-workers
• A chance to do work that fills us with a sense of purpose
• For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office