Product Insights And Strategy Analyst

Summary

Join Angi's Domain Knowledge team as a Product & Strategy Analyst and play a crucial role in improving the customer experience using data and research. You will analyze homeowner and pro behavior to optimize the homeowner questionnaire, improving the matching process and increasing successful jobs. Leverage data from various sources to inform decisions and share actionable insights with stakeholders. Monitor key performance metrics and collaborate with cross-functional teams to optimize features and workflows. You will also investigate industry trends and develop content to enhance the user experience. This role requires strong analytical skills, hypothesis-driven thinking, and excellent communication. The position offers a competitive salary, bonus, equity, full benefits, flexible vacation, and a collaborative work environment.

Requirements

• Possess strong analytical skills and a proven ability to extract insights from data, both qualitative and quantitative
• Be a hypothesis-driven thinker with a passion for experimentation
• Be a doer and a builder - while you like working with data, you’re also excited to design and ship optimizations based on what you learned!
• Have a strong understanding or interest in user experience principles and a keen interest in working closely with our product partners
• Have excellent communication skills and can effectively present findings to diverse audiences
• Be highly detail-oriented, organized, and possess strong project management skills
• Be a collaborative team player and can work effectively with cross-functional teams
• Be eager to learn, adapt, and tackle new challenges in a fast-paced environment
• Be proficient in Excel/Google Sheets and Looker

Responsibilities

• Analyze research and data to uncover homeowner pain points and opportunities for improvement
• Develop new versions of the homeowner questionnaire and other content features based on research learnings and analysis
• Launch A/B tests comparing different homeowner questionnaires and evaluate performance to determine winning versions
• Analyze data from various sources, including A/B tests, user behavior, and qualitative research, to inform decisions (standard business analysis - no special knowledge of data science or statistics required)
• Share findings and actionable insights with stakeholders across various teams
• Monitor key performance metrics (e.g., Conversion, Wrong Task Rate, Job Done Well) and identify opportunities to optimize features
• Collaborate with product managers, designers, researchers, and analysts to improve testing and operational workflows
• Investigate and analyze industry trends, regulatory requirements, and competitive landscapes to identify opportunities and inform strategic decisions
• Develop content for additional homeowner guidance that we may include in the user experience (including helper text, photos, etc.)
• Develop and implement an approach for assessing service professional skills and qualifications, ensuring alignment with industry standards and best practices
• Support the implementation of a standardized, data-driven pricing framework across Angi, leveraging research on key cost factors

Preferred Qualifications

Have experience with SQL

Benefits

• The salary band for this position ranges from $80-$110k base, commensurate with experience and performance. Compensation may vary based on factors such as cost of living
• This position will be eligible for a competitive year end performance bonus & equity package
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world