Social Listening & Insights Analyst

Summary

Join a high-performing team driving scalable solutions at the intersection of technology and operations as a Social Listening & Insights Analyst. Uncover meaningful insights from complex social data and connect them to the bigger picture. Transform how social listening informs business and marketing decisions. Support both planned and ad hoc reporting, contributing to a stronger insights-driven culture. This role requires analytical and curious individuals who can report on trends, ask better questions, spot patterns, and tell data stories that shape strategy. The position is within the Designit team supporting Microsoft Cloud Marketing, Blog, and Social, managing 100+ social media channels and 20+ marketing blogs.

Requirements

• 3–5+ years of experience in social listening, digital analytics, or insights—ideally in agency, tech, or global brand settings
• Hands-on expertise with social listening tools (Sprinklr highly preferred, or others like Talkwalker, Brandwatch, NetBase, etc.)
• Strong data analysis and synthesis skills; comfort with interpreting both quantitative and qualitative social data
• Ability to craft clear insights and deliver them in visually engaging and executive-friendly ways
• A sense of curiosity—asking “why” behind the data and seeking broader patterns or implications
• Experience working across multiple stakeholders and managing multiple requests at once in a fast-paced environment
• Solid understanding of the social landscape—platform nuances, content formats, and conversation patterns

Responsibilities

• Own and deliver recurring and ad hoc social listening reports across CSAs, tailored to specific campaign, brand, or business priorities
• Translate social data into clear, actionable insights that drive decisions—beyond just volume metrics
• Provide point-in-time analysis during key launches, events, or spikes in conversation
• Surface sentiment trends, audience behaviors, competitor comparisons, and whitespace opportunities
• Partner closely with social media managers, strategists, and ops leads to align reporting with campaign and business objectives
• Act as a thought partner—not just a report generator—by proactively identifying insight opportunities and storylines
• Help evolve our reporting frameworks, storytelling formats, and listening taxonomies over time
• Stay current on industry tools, best practices, and emerging technologies in the listening and analytics space

Preferred Qualifications

Bonus: familiarity with tagging structures, taxonomy building, or integration with broader research teams

Benefits

• Supports well-being, realistically. We understand the always-on nature of social, and while work-life balance isn’t perfect every day, we aim to support our team with flexibility, transparency and trust
• Fosters a global culture of learning and advocacy. We believe diversity of thought, background, and experience strengthens our collective impact
• Encourages innovation and smart experimentation. We’re not afraid to test, learn, and iterate- it’s how we stay ahead
• Adapts to change with agility. Change is constant, and we value team members who see it as an opportunity, not a disruption
• Recognizes the power of collaboration. We reward team-minded thinking and cross-functional partnership
• Remote-first mindset. We continue to prioritize the health and safety of our team, with remote work, virtual interviews, and virtual onboarding remaining in place for the foreseeable future