Product Lead, Operations

Summary

Join Harbor Health, a company revolutionizing the US healthcare system, as their Product Lead of Operations. This role involves architecting and executing operational strategies to fuel ambitious growth. You will translate the vision of the care model into daily operations through technology, collaborating with various teams. The position requires a strong understanding of payor-provider models and experience scaling operational products. This remote role offers a chance to shape operational strategies in a dynamic environment with high autonomy and competitive compensation and benefits.

Requirements

• 6–10 years of combined experience in healthcare technology, consulting, or related fields, with a track record of scaling operational products or platforms
• Proven success in product management within innovative healthcare organizations (e.g., Oscar, Carbon, Devoted, One Medical), with a strong understanding of payor-provider models
• Expertise in operational workflows and process optimization, with hands-on experience leveraging data analytics for decision-making
• Experience implementing AI/ML solutions in healthcare or a similarly regulated environment
• Exceptional cross-functional leadership skills, adept at unifying diverse teams around shared goals
• Excellent written and verbal communication, especially with technical and executive audiences

Responsibilities

• Partner with Chief Product Officer to develop and own the product roadmap for Harbor Health’s operating model
• Obsess to ideate on products that drive enterprise OKRs, particularly around cost of care and member experience
• Drive day-to-day coordination with the engineering team, ensuring product deliverables meet timelines, quality standards, and stakeholder expectations
• Continuously evaluate emerging technologies to keep Harbor Health on the leading edge of healthcare innovation
• Communicate operations-related product strategy and performance to executive stakeholders
• Work with internal clinical & operational teams to solicit requirements, collaborate on implementation, and monitor long-term progress

Benefits

• Competitive Compensation & Benefits: We reward top talent with robust pay, benefits, and growth opportunities
• Remote Flexibility: Work from anywhere while staying closely connected to a mission-driven team