Senior Programs and Business Operations Lead

Summary

Join Airbnb's Scaled Operations team as a Senior Programs and Business Operations Lead and drive high-impact programs, aligning cross-functional partners, and shaping the roadmap for supply-facing initiatives. You will collaborate with senior stakeholders across various departments to solve complex business challenges and accelerate the success of Airbnb's Hosts. A typical day involves defining and driving strategic programs, leading cross-functional workstreams, translating data into operational strategies, partnering with other teams to shape supply planning and pricing, leading business reviews, building and evolving business processes, architecting international program rollouts, supporting competitive evaluations, and mentoring others. This role requires 12+ years of experience in strategy, business operations, or program leadership within high-growth environments, a proven track record of leading complex initiatives, and strong strategic thinking and analytical abilities. The position is US-Remote Eligible with occasional office work or offsites. Compensation includes a base pay range of $200,000-$247,000 USD, bonus, equity, benefits, and Employee Travel Credits.

Requirements

• 12+ years of experience in strategy, business operations, or program leadership within high-growth or matrixed environments
• Proven track record of leading complex, cross-functional initiatives with significant business impact
• Strong strategic thinking and analytical abilities—capable of turning insights into clear action plans
• Excellent communication and stakeholder management skills, with the ability to influence executive audiences
• Demonstrated experience driving alignment across diverse teams and managing through ambiguity
• Deep understanding of operational excellence principles, including planning, execution, and process improvement
• Entrepreneurial mindset and comfort navigating change in a fast-paced, dynamic environment
• Strong connection to Airbnb’s mission of creating a world where anyone can belong anywhere

Responsibilities

• Define and drive key strategic programs across Scaled Operations, balancing global consistency with regional nuance and execution
• Lead cross-functional workstreams to align stakeholders, manage program roadmaps, and ensure measurable delivery of business outcomes
• Translate complex data and business insights into scalable operational strategies and frameworks
• Partner with Product, Business, and Analytics teams to shape supply planning, pricing strategy, and performance targets
• Lead quarterly and ongoing business reviews, enabling leadership visibility into goals, metrics, risks, and opportunities
• Build and evolve core business processes, tools, and operating rhythms that improve operational efficiency and collaboration
• Architect and manage international program rollouts, ensuring alignment with local market needs and Airbnb’s global strategy
• Support competitive and market evaluations, informing decisions on service expansion and operational innovation
• Mentor others in operational program design and decision-making, elevating the overall effectiveness of the organization

Preferred Qualifications

Experience in consumer services, marketplaces, or platform businesses strongly preferred

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits