Product Manager

Summary

Join Lightspeed as a Product Manager to lead a team focused on enhancing restaurant service delivery. You will be part of a small, collaborative team within the Hospitality vertical, developing tools to streamline restaurant operations. This fast-paced role involves shaping product direction, strategy, and roadmap through collaboration with customers and internal teams. You will lead a product team encompassing design, content, user experience research, engineering, and quality specialists. The goal is to bridge the gap between inexperienced staff and exceptional dining experiences by deeply understanding restaurant operational challenges and leveraging data to provide actionable recommendations. You will utilize AI to accelerate product development and deliver impactful tools for restaurant businesses.

Requirements

• Experience leading a Product team that owns a domain of functionality, with a preference for having built products 0 to 1
• Experience with data-driven products for customer-facing (not internal business tooling) applications, particularly in operational contexts that impact end-user experiences
• A strong understanding of data science or data visualization principles, with the ability to translate complex metrics into simple, actionable insights
• The technical fluency to collaborate effectively with engineers and data scientists on complex data models and real-time information exchange between systems
• A strong point of view on how data should be communicated to the end-user
• A proven track record of launching products with positive, measurable business outcomes
• The ability to approach problems with an empathetic lens, balancing data-driven decision making with a genuine understanding of – and intuition for – the solutions that our restaurant customers will love most
• Demonstrated ability to understand and engage with multiple functional areas of the business – engineering, design, finance, sales, support, and marketing
• Excellent written and verbal communication skills, with the ability to lead without authority. You can tell a story that others understand and are excited by
• An ownership-approach to problem solving – the ability to figure out solutions to hard problems with many constraints, using all the resources available to you

Responsibilities

• Deeply understanding the operational challenges of restaurants, from the perspectives of both servers and management
• Accurately identifying highly valuable data points that can be translated into actionable recommendations for frontline staff
• Leading the product strategy and roadmap for our Tempo tools, prioritizing work based on customer needs, business value, and opportunity for disruption
• Staying on top of emerging trends in data visualization and contextual notifications, integrating new techniques across web applications, iOS, and real-time systems into your strategy and roadmap
• Strategically using AI across both the product itself and the product development lifecycle to accelerate your work, your team’s work, and bring our customers the most impactful, efficient, and flexible tools to help them run their business
• Managing the discovery, research, and design phases of both the foundational data layers and their integration into multiple product touchpoints (POS, KDS, Pulse)
• Expertly executing the Product Development and Software Development lifecycles to effectively launch and scale both 0 to 1 and incremental products
• Defining, tracking, reporting on, and iteratively responding to key performance indicators related to table pacing, guest satisfaction, and revenue impacts
• Working cross-functionally to drive adoption of Tempo tools across existing and new customers

Benefits

• Lots of autonomy, flexible work culture and the option of fully remote work
• Genuine career opportunities in a company that’s creating new jobs every day
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Work in a team big enough for growth but lean enough to make a real impact
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family
• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Extended Healthcare benefits
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online platform and counseling & coaching services
• Volunteer day