Product Manager

Summary

Join Twilio as a Unified Profiles Product Manager to lead the product strategy and execution for Profile Data Management and APIs. You will focus on how profile data is accessed, managed, and trusted in real time, working across engineering, design, and customer-facing teams. The role requires defining and executing product requirements, collaborating with cross-functional teams, engaging with customers, evaluating product health, and driving clarity across teams. You will need 3+ years of experience in product management, preferably with platform products, data infrastructure, or APIs. The position is remote but has some travel requirements. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 3+ years of experience in product management, preferably working on platform products, data infrastructure, or APIs
• Demonstrated ability to lead cross-functional teams and deliver features from ideation to launch
• Solid understanding of technical concepts such as data models, APIs, event-based systems, or architectural components
• Experience defining product requirements, prioritizing roadmaps, and making customer-backed tradeoff decisions
• Strong written and verbal communication skills, with the ability to explain complex topics clearly to technical and non-technical audiences
• Track record of using data to make informed product decisions and continuously improve user outcomes

Responsibilities

• Define and execute product requirements for real-time profile data access and management across billions of customer records
• Collaborate cross functionally with GTM, support, engineering and design teams to deliver products that empower real-time personalization and engagement at scale
• Engage directly with customers, developers, and partners to deeply understand their needs and translate them into clear actionable roadmap priorities and product improvements
• Evaluate product health through data, define success metrics, and continuously iterate based on customer feedback and performance
• Drive clarity across teams through detailed product specifications, competitive intelligence, roadmaps, and launch readiness materials

Preferred Qualifications

• Experience with a Customer Data Platform (CDP), Customer Engagement Platform (CEP) or Marketing Automation Platform in a B2B SaaS or platform context
• Understanding of omnichannel communication use cases (e.g., SMS, email, push, voice) and how real time customer profiles power personalization and engagement

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program