Product Marketing Manager

Summary

Join Pennylane, a rapidly growing Fintech company, as a Product Marketing Manager focused on User Satisfaction. You will play a crucial role in enhancing client satisfaction and driving our growth strategy. Responsibilities include developing communication strategies for product updates, collaborating with cross-functional teams, and increasing user adoption. The ideal candidate possesses exceptional communication skills, familiarity with B2B sales, and strong organizational abilities. Pennylane offers a competitive compensation package, remote work options (within Europe and a 2-hour time difference from CET), generous paid time off, and various other benefits such as company shares, workspace budget, wellness program access, and access to language learning resources. The company prioritizes a collaborative and inclusive work environment.

Requirements

• Be native in French and fluent in English
• Possess exceptional communication skills, both written and verbal
• Have familiarity with B2B sales methods and environments
• Possess strong organizational skills and the ability to collaborate across teams
• Be able to articulate complex technical concepts to a broad audience in simple, compelling language
• Speak English (level is assessed and appreciated according to the department you’re applying to)
• Be energized by an ever-shifting work environment
• Be highly collaborative (within your team or other stakeholders)
• Be sufficiently experienced to prioritize business-led actions on your day to day activity

Responsibilities

• Provide clear visibility over product releases, focusing on communication to our users, and maintaining an up-to-date internal roadmap
• Ensure seamless information flow regarding updates and potential friction points with Sales and Customers
• Close the feedback loop by informing clients and internal users about implemented suggestions through automated messages, emails, and AI tools
• Maintain robust relationships with users across web and mobile interfaces
• Develop a comprehensive strategy for communicating product updates and managing releases
• Create a changelog system to track and communicate small, frequent changes
• Craft messaging for various audiences, including internal teams and existing clients
• Coordinate with other PMMs and teams to ensure aligned communication efforts
• Collaborate with Technical Support to manage incident communication and ensure timely, clear updates
• Develop strategies to increase user adoption of new features and updates
• Create and implement A/B tests to evaluate communication effectiveness
• Monitor and analyze user engagement with product updates and communications
• Implement tools for tracking and communicating product changes
• Develop processes for efficient and effective communication across all channels
• Highlight Pennylane's responsiveness and continuous improvement as a competitive advantage

Benefits

• Work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
• Receive 25 vacation days paid by Pennylane
• Receive a competitive compensation package
• Receive company shares
• Receive a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
• Have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness through our partner Gymlib
• Have access to Busuu to perfect your English or your French
• Receive the latest Apple equipment
• Regular company events such as Tech Days or our annual company seminar
• If based in France: French contract following French regulation, 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)