Flagright is hiring a
Product Operations Analyst in Singapore

Summary

Flagright is seeking a self-motivated and independent Product Operations Analyst to join their team in a remote role. The candidate will analyze data, participate in customer meetings, work closely with stakeholders, create documentation, conduct check-ins, identify process gaps, collaborate with engineering teams, monitor KPIs, and evaluate user feedback. The position requires 1-3 years of experience as a Product Operations Analyst or similar role, excellent communication skills, proficiency in data analysis tools, and familiarity with product lifecycle management principles.

Requirements

• Based in Singapore and authorized to work in Singapore without sponsorship
• Availability to work remotely as this is a remote position
• 1-3 years of experience as a Product Operations Analyst or similar role
• Excellent written and verbal communication skills in English for effective customer interactions
• Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
• Familiarity with product lifecycle management principles and methodologies
• Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support

Responsibilities

• Analyze data and gather insights to identify trends, patterns, and opportunities for enhancing functionality and user experience
• Participate in customer meetings to identify customer requirements and pain points to scope new features and improvements
• Work closely with stakeholders to gather requirements, prioritize feature enhancements, and translate customer needs into actionable product requirements
• Assist in creating comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage of the product
• Conduct periodic check-in meetings with customers and guide them through the product to ensure better understanding and ease of use
• Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness
• Collaborate with engineering teams to drive product enhancements, bug fixes, and ensure timely delivery of product updates
• Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement
• Continuously evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction

Preferred Qualifications

• Understanding of anti-fraud, anti-money laundering, or compliance domains
• Previous experience in a product-focused role within the fintech industry

Benefits

• Get equity from day 1 at a Y Combinator startup
• Do something meaningful; help stop human trafficking, money laundering, and terrorism financing
• Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, Twilio, and Palantir
• Great career development opportunities in a fast-growing early-stage startup
• Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture
• Experience an international work culture in a flat organizational structure