Product Operations Associate

Summary

Join the Crypto.com product operations team as a Product Operations Associate to coordinate product offerings, requests from stakeholders, and improve operational excellence. This is an entry-level position with opportunities for growth and learning in a hyper-growth company.

Requirements

• Ability to collaborate well with people at all levels
• High attention to detail and personal quality standards
• Determined to troubleshoot problems and strong motivation to drive positive changes
• Willingness to uptake new challenges and eager to learn
• Excellent interpersonal, communication, organization and prioritization skills
• Familiar with spreadsheets and basic data tracking tools

Responsibilities

• Coordinate release of diverse Crypto.com product offerings
• Collaborate closely with different stakeholders to gather all requirements for release execution
• Implement standard operating procedures (SOP) with diligence to ensure error free implementation of changes
• Identify blockers and bottlenecks of existing operational processes and recommend solutions and enhancements
• Drive and implement improvements to existing workflows and tools to enhance release efficiency across all products
• Coordinate with cross functional teams to prioritize and spec out product issues
• Manage release timeline that meets management and team expectations
• Review escalated issues from customer service and follow up with appropriate stakeholders

Benefits

• Competitive salary
• Medical insurance package with extended coverage to dependents
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up