Product Operations Manager

Summary

Join Deel's fast-growing payroll SaaS team as a Product Operations Manager, focusing on the UK market. This pivotal role bridges the gap between product and operations, ensuring the payroll platform remains competitive and efficient. You will collaborate with cross-functional teams to identify system pain points and enhancement opportunities, translating business needs into clear system requirements. The position involves designing and streamlining processes, gathering user feedback, and leading cross-functional initiatives. Unlike a traditional Product Manager, this role does not involve direct interaction with engineering. Success in this role requires strong analytical and problem-solving skills, excellent communication, and experience in product operations and payroll.

Requirements

• 5+ years in product operations, product management, or related roles
• 5+ years in payroll operations or equivalent payroll roles
• Strong knowledge of UK payroll legislation and practices
• Prior experience working with or managing payroll software platforms
• Proficiency in data analysis, BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and superior presentation skills to effectively communicate insights and recommendations
• Strong analytical and problem-solving skills; ability to investigate complex issues and propose scalable solutions
• Excellent stakeholder management and cross-functional communication
• Comfortable working in a high-growth, fast-paced environment
• Basic technical knowledge of software development
• Strong SQL and presentation skills
• Operationally minded with a product-oriented perspective
• User-obsessed and process-driven
• Proactive, curious, and continuously looking for ways to improve systems
• Strong passion for user experience and the ability to deeply understand complex products and use cases

Responsibilities

• Act as the operational owner of the UK payroll product experience
• Serve as the main conduit between user-facing operational teams and product management, translating business needs into clear system requirements
• Design, document, and streamline end-to-end processes to support scalability and efficiency across payroll operations in UK
• Build and maintain a continuous feedback loop with internal teams (e.g., support, sales, customer success) to identify pain points, and feature requests
• Aggregate, analyze, and prioritize enhancement needs based on user impact, business value, and feasibility
• Collaborate with Product Managers to pass on well-structured product requirements and enhancement proposals
• Engage directly with top-tier clients or complex user scenarios to better understand use cases, uncover unmet needs, and validate solutions
• Champion the voice of the customer in product discussions and process decisions
• Lead cross-functional initiatives such as new product rollouts, feature launches, and internal process changes specific to UK payroll
• Coordinate communication and training for internal stakeholders to ensure successful adoption and usage
• Perform root cause analysis on recurring operational issues and identify systemic improvements to reduce friction and improve user satisfaction
• Define and implement process changes that proactively eliminate known issues

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access