Product Operations Manager

Summary

Join PointClickCare as a Product Operations Manager - Portfolio and play a critical role in planning, managing, and communicating R&D investments. You will design and implement tools and frameworks for effective planning and decision-making, manage the product development portfolio, and ensure alignment with corporate goals. Collaborating with stakeholders, you'll optimize resource allocation, monitor portfolio performance, and provide insightful reports to senior management. You will also establish and enhance governance processes. This role requires a strategic mindset, exceptional analytical skills, strong financial acumen, and outstanding communication abilities. PointClickCare offers a competitive salary and a comprehensive benefits package.

Requirements

• 5-10 years related experience in Portfolio Management, Analytics, Project Management, etc
• Bachelor's Degree (Business, Business Systems Admin, Finance)
• Process Improvement: Proficiency in identifying inefficiencies, analyzing workflows, and implementing process improvements to streamline operations and increase efficiency
• Analytical skills: Strong analytical and problem-solving skills to assess risks, identify opportunities, and make data-driven decisions regarding portfolio management
• Financial acumen: Proficiency in financial analysis, budgeting, and forecasting to effectively allocate resources and evaluate the financial performance of the portfolio
• Communication skills: Excellent verbal and written communication skills to effectively communicate portfolio management strategies, updates, and reports to stakeholders at all levels of the organization
• Project management skills: Proficiency in project management methodologies and tools to effectively plan, execute, and monitor portfolio initiatives and ensure they are delivered on time and within budget

Responsibilities

• Develop and improve systems that manage the allocation of resources across different projects or initiatives within the portfolio system of record
• Leverage advanced analytics to evaluate portfolio and product performance, uncovering valuable insights that drive strategic decisions
• Monitor the performance of the portfolio against key metrics and benchmarks and provide regular reports to senior management and other relevant stakeholders
• Produce multi-level product roadmaps, and other reports as required from the portfolio system of record
• Manage the governance of the product development lifecycle including processes and frameworks to ensure transparency, accountability, and compliance within the portfolio
• Ensure our system of record (Aha!) accurately reflects the current and planned work for product and engineering

Preferred Qualifications

Experience using Aha! Roadmaps, and Pendo, Software Experience Management System

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition