Product Operations Manager

Summary

Join Swoogo as a Product Operations Manager and play a key role in shaping the company's R&D team. Collaborate with product leadership to improve the product development lifecycle, develop operational initiatives to enhance team collaboration, empower product teams with data-driven insights, orchestrate smooth product launches, build feedback loops and reporting mechanisms, and create scalable systems and workflows. This contract-to-hire role requires 5+ years of experience in a similar strategic role within a SaaS or technology environment. The position is fully remote and open to candidates based in the U.S. The initial contract is for 3-6 months with the potential to convert to a full-time position.

Requirements

• Proven experience designing and scaling systems, tools, and workflows that improve product development and cross-functional collaboration
• 5+ years in Product Operations, Product Management, Program Management, or a similar strategic role within a SaaS or technology environment
• A systems thinker with a bias for action—able to spot inefficiencies, build frameworks, and implement solutions that scale
• Strong analytical and problem-solving skills with experience turning data into actionable insights and operational improvements
• Excellent project management skills; able to drive initiatives forward across multiple teams and stakeholders with clarity and focus
• Clear and persuasive communicator—comfortable presenting ideas, driving alignment, and navigating both strategic and tactical conversations
• Experience supporting cross-functional teams, ideally with exposure to product development cycles, go-to-market launches, and customer feedback loops
• Comfortable working in fast-paced, ambiguous environments and excited by the challenge of building programs from the ground up

Responsibilities

• Collaborate closely with Product leadership to uncover and drive improvements that streamline and strengthen the product development lifecycle
• Develop, launch, and continuously refine operational initiatives that elevate how Product teams collaborate and deliver—such as roadmap alignment, release planning, goal-setting systems, and beta program coordination
• Empower product teams with insights that drive smart prioritization—identifying trends, streamlining workflows, automating tasks, and ensuring the customer voice is reflected throughout the product lifecycle
• Orchestrate smooth, cross-functional product launches by managing timelines, aligning stakeholders, running early access programs, and overseeing rollout execution across Product, Engineering, Marketing, and Support
• Build structured feedback loops and reporting mechanisms that help teams assess what’s working, where to iterate, and how to improve—delivering clarity through dashboards, analysis, and quarterly insights
• Create scalable systems, tools, and workflows that improve the efficiency of product development and strengthen cross-functional alignment across teams

Benefits

• Contract Duration : The initial contract term is expected to last 3–6 months
• Remote-First : This is a fully remote position open to candidates based in the U.S
• Path to Conversion : A transition to full-time employment may be considered based on performance, mutual interest, and business needs
• Support & Onboarding : Contractors are onboarded with intention and supported by our team to ensure a strong start, whether for the length of the contract or beyond