AlphaSense is hiring a
Product Specialist, Remote - United States

Summary

The job is for a Product Specialist at AlphaSense, a New York City-based company offering market intelligence and search services. The role requires client-facing skills, strong communication, creativity, quick learning ability, and the ability to distill complex issues into simple terms. Responsibilities include customer support, product demonstrations, content generation, and providing feedback on product direction.

Requirements

• A client-facing professional with a superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
• A skilled communicator who can engage at any level of an organization
• An energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
• Eager to learn - Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job!
• Able to distill and explain complex issues in simple terms
• Intrinsically motivated with the ability to contribute to a dynamic and entrepreneurial team culture
• Strong time management and task prioritization skills

Responsibilities

• Customer Support: Product Specialists field support calls, emails, and chats, locally resolving as much as possible
• Customer Health: The team works hand in hand with account management, speaking with and visiting users to provide training, customizations, and product consultations
• Growth Initiatives: Assist sales in product pitches and demos. The team also runs trial training calls
• Content generation: Product Specialists identify content that our customers are likely to care about, and package it for distribution by sales and account management
• Product Direction: Because of our Product Specialists’ deep understanding of both our product and customers, they are in a position to field feedback and identify product opportunities, and relay that information across the organization

Benefits

• Base Compensation Range: $70,000-$90,000
• Additional Components: You may also be offered a performance-based bonus, equity, and a generous benefits program