Product Strategy And Operations

Summary

Join Stripe's Product Operations team as a Program Manager and build and optimize a global, end-to-end vertical program for product development and delivery. You will collaborate with various teams, including Product, Operations, and Revenue, to execute strategic projects and improve programs. This role requires significant experience leading large-scale, cross-functional programs, a process-oriented mindset, and excellent communication skills. You will be responsible for creating systems to track user requirements, designing complex processes, and implementing improvements to operational models. The ideal candidate possesses strong analytical skills, a collaborative spirit, and the ability to influence without direct authority. This position offers the opportunity to make a significant impact on a global scale within a fast-paced, dynamic environment.

Requirements

• 11+ years of experience in similar or related technology roles, ideally in a multi-product or platform company
• Significant experience working with cross-functional stakeholders on projects with both depth and breadth in their complexity
• Have an ownership mentality and doing whatever it takes to execute on complex projects
• Proven track record for working well across teams and with external partners
• You are an “operator” and have a process-oriented mindset and ability to influence people to get things done
• Clear and strong experience building and executing programs from scratch and measuring their impact
• Excellent written and verbal communication skills and use them to effectively roll out large scale programs
• Analytical mindset to bring the data to trade-offs discussions and build the correct metrics to measure your program's success
• Strong written and verbal communication skills, building strong relationships with stakeholders and teams around the organization
• Strong project-management skills, with the ability to handle multiple, high-priority projects in a highly demanding environment
• An extremely responsive and collaborative team-player mentality
• Excellent judgment and demonstrated ability to handle time-sensitive work
• Experience on a wide variety of projects, learned new things, and directed your own work from day to day

Responsibilities

• Create systems to capture, prioritize and track user requirements
• Design and run complex processes across product and operational teams
• Continuously examine, experiment, and implement measured improvements to our operational model and processes (e.g. automating tasks, improving workflows, developing repeatable methodologies)
• Facilitate project/program retrospectives and then implement the changes needed
• Build with a mindset of scale and flexibility for all internal and external stakeholders
• Partner with other teams to help them execute on important strategic initiatives or drive operational scale and efficiency
• Build and communicate out bi-weekly program efficacy and efficiency metrics to leadership and partnering orgs

Preferred Qualifications

• 2+ years of Product Management experience or consulting experience at a top tier management consulting firm
• P&L experience or experience owning a business vertical
• Experience at a company with a global user base
• Experience at a company with a multi-user strategy (enterprise, SMB, self serve) and multi-product
• Experience at a company during the its scale phase