Singular is hiring a
Product Support Engineer, Remote - Worldwide
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Product Support Engineer closed
🏢 Singular
💵 $40k-$80k
📍Worldwide
Summary
We're hiring a Product Support Engineer in Bangalore to handle B2B customer communication, troubleshoot issues, work with teams to improve products, and serve as a customer advocate. The ideal candidate should have 4-7 years of experience in Technical Support or QA, be fluent in English, and able to communicate effectively with both technical and non-technical audiences.
Requirements
- Fluent English (verbal and written) – a must
- Ability to write short technical explanations in English – a must
- Service-oriented person
- Ability to self-manage time and prioritize tasks accordingly
- Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
- Aptitude to multitask with a high volume of tasks
- Responsible, independent and autodidact
- Team player with solid communication and presentation skills
Responsibilities
- Be the first point of contact for Singular’s clients and partners, troubleshoot issues or escalate them internally
- Research, debug and solve client’s issues
- Work closely with Support, Product and Engineering teams to improve and grow the product offering
- Serve as an advocate for customers with the product organisation
Preferred Qualifications
- 4 - 7 years of experience in Technical Support or QA
- Previous experience in a B2B SaaS company – an advantage
- B.E / BCA / MCA required in a relevant technical field
This job is filled or no longer available
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