Singular is hiring a
Product Support Engineer, Remote - Worldwide

Summary

We're hiring a Product Support Engineer in Bangalore to handle B2B customer communication, troubleshoot issues, work with teams to improve products, and serve as a customer advocate. The ideal candidate should have 4-7 years of experience in Technical Support or QA, be fluent in English, and able to communicate effectively with both technical and non-technical audiences.

Requirements

• Fluent English (verbal and written) – a must
• Ability to write short technical explanations in English – a must
• Service-oriented person
• Ability to self-manage time and prioritize tasks accordingly
• Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
• Aptitude to multitask with a high volume of tasks
• Responsible, independent and autodidact
• Team player with solid communication and presentation skills

Responsibilities

• Be the first point of contact for Singular’s clients and partners, troubleshoot issues or escalate them internally
• Research, debug and solve client’s issues
• Work closely with Support, Product and Engineering teams to improve and grow the product offering
• Serve as an advocate for customers with the product organisation

Preferred Qualifications

• 4 - 7 years of experience in Technical Support or QA
• Previous experience in a B2B SaaS company – an advantage
• B.E / BCA / MCA required in a relevant technical field