Carolinas Investment Consulting is hiring a
Product Training Specialist

Summary

Join our team as a Training & Content Specialist to create, maintain, and improve training materials and conduct client- and internal-facing training sessions. This role will report directly to the Sr. Manager, Product Success and have the opportunity to collaborate on updates to cross-functional processes and training methodology.

Requirements

• 1-2 years of experience in a client-facing training role
• Strong presentation skills. Ability to command a virtual or in-person room effectively and reach a diverse audience at various levels
• Excellent written and verbal communication skills
• Ability to create effective client-facing training content
• Ability to learn quickly and meet deadlines
• Highly motivated with a strong work ethic and good judgment
• Strong interpersonal skills - you care about people and are passionate about helping others!
• Willingness to travel to client sites on occasion

Responsibilities

• Conduct Client Training: Deliver pre- and post-live training sessions for client end-users and trainers, covering Cedar’s core product and their operational impact
• Develop Training Materials: Design and create high-quality training materials, including E-learning lessons, help center articles, training manuals, one-pagers, and slide decks, using tools in the Google Suite and Adobe Captivate
• Facilitate Internal Training: Conduct training sessions for new and tenured employees to ensure they have a deep understanding of the Cedar product suite
• Collaborate with Cross-Functional Teams: Work closely with product, commercial, and support teams to ensure training materials align with product updates and address client needs
• Become a Cedar Product Expert: Develop a deep understanding of the Cedar platform to effectively train and support our users and cross-functional partners

Preferred Qualifications

• A strong preference will be given to candidates with experience or expertise in Adobe Captivate or similar authoring tools
• Knowledge of or experience with healthcare or medical billing
• Experience teaching people how to use software

Benefits

• Salary Range*: $85,000 - $100,000
• This role is also equity eligible
• This role offers a competitive benefits and wellness package
• Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of PTO per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work