Turo is hiring a
Training Specialist I

Summary

Join our team at Turo and help build the foundation for future training programs in a company that is leading the charge in car sharing worldwide. As a Training Specialist, you will develop and deliver a phenomenal training curriculum to empower customer support agents and internal professional team members to perform their duties confidently and efficiently.

Requirements

• At least 3 years of instructional design experience building interactive trainings for both eLearning, virtual, and ILT formats
• 2+ years of experience delivering trainings, workshops, and/or courses
• 2+ years of experience delivering trainings for a Customer Support role
• 2+ years of experience working directly with a BPO
• Experience with online learning tools, such as Articulate360 (Rise and Storyline), and Docebo LMS
• Experience building relationships and conducting a needs analysis with team members and stakeholders to assess and re-assess training priorities
• Exceptional time management with proven ability to deliver quality materials against tight deadlines
• Unflappable calm in the face of frequent changes to requests, deadlines, and priorities

Responsibilities

• Become a Turo product/policy/process expert
• Facilitate onboarding, upskilling, and additional train the trainer sessions
• Update and create training materials to reflect latest policy, process, and product changes
• Help with the administration of our LMS, assigning, and tracking progress of courses
• Design, develop, and update training materials for an online blended learning approach
• Partner with other support teams such as QA, to gather data to determine training opportunities and measure the success of training activities
• Build and maintain relationships with department stakeholders to communicate training priorities
• Partner with department managers to align training materials with support articles, and with latest policy, process, and/or product changes
• Collaborate with outsourced trainers to design and/or update online and ILT trainings for new and tenured agents
• Monitor outsourced trainers to measure effectiveness of delivery and provide feedback
• Collaborate with peer Training Specialists; give and receive constructive feedback
• Help the training team grow and scale by evaluating new approaches to how we work
• Analyze the effectiveness of trainings and help drive impactful changes to processes and/or training materials

Benefits

• Competitive salary
• Equity
• Benefits
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave