Professional Service Project Consultant

Summary

Join Deel, a rapidly growing SaaS company, as a Project and Transition Consultant in Professional Services. You will be responsible for handling operational projects, ensuring readiness, and validating operational standards before deployment. This role involves developing change management documents, liaising with various teams, documenting processes, and leading projects. You will gather business needs, translate them into configuration documents, and collaborate with clients and internal resources. The position requires strong analytical and communication skills, experience in payroll, and proficiency in various software applications. Deel offers competitive pay, benefits, and perks, including stock grant opportunities and remote work flexibility.

Requirements

• Strong analytical skills and attention to detail
• Excellent written and verbal English communication skills
• Ability to understand business needs and translate to requirements
• Excellent organization skills and the ability to manage multiple priorities
• Results focused, ability to work tenaciously to overcome obstacles
• Strong problem solving skills
• Ability to make good decisions based on analysis, experience and judgment
• Experience in the Payroll field
• Working knowledge of MS Word, PowerPoint, Excel and Visio
• Very good understanding of customer strategy, services and business processes
• Ability to work independently; self-motivated and driven
• Work management skills; ability to manage more than one project/transition simultaneously
• Ability to work with internal/external customers globally and/or virtual basis
• Ability to develop standard transition methodology, tools and templates

Responsibilities

• Develop and utilize change management scoping documents to effectively capture client requirements for modifications within existing configurations
• Liaise with Implementation, Operations or Technical team members to ensure client requirements are properly documented and signed off
• Develop documentation and tracking mechanisms to route, capture, and analyze internal feedback on activities, efforts, and resourcing requirements to properly estimate costs, conduct capacity planning, and determine timing for completion of work requests
• Conduct scoping activities for new change requests
• Collaborate with Project Services Manager during project planning phase to establish a project schedule, set expectations regarding the scope of requests, and resource requirements
• Lead requirements gathering sessions to determine business needs, as required
• Liaise with internal teams to determine solution design and ensure consistency across countries where applicable
• Ensure business requirements are accurately documented and translated into configuration documents
• Work collaboratively with the client and internal resources to meet project objectives
• Lead selected Projects
• Act as SME on Projects where required
• Contribute to improving processes and tools
• Demonstrate in depth knowledge of the process, competencies and principles for Operations
• Validating operational requirements are met
• Participate in project related meetings; understanding client requirements
• Responsible for overseeing the transfer of key information necessary for operational support and acceptance of solutions deployed into operations
• Document processes for ongoing operations support including delivery of checklist to Ops team
• Provide input and approval for exception based service requirements
• Review outputs from 1st live payroll from Implementation cycle
• Ensure clients are trained on all applicable platforms
• Develop and maintain relationships with internal and external stakeholders/departments
• Determine operations resource allocation based on client solution, scope of service

Preferred Qualifications

• 4 years payroll experience with minimum 2 years work management, project management and/or related field experience
• Experience working with multi-country, multi-work stream HR/Payroll projects
• Working knowledge MS Project Office, or similar project management tools
• Payroll implementation experience preferred
• Experience in International payroll and country legislation knowledge preferred
• Experience in outsourcing service industry preferred
• Multiple language knowledge is an advantage

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access