Professional Services Consultant

Summary

Join Abnormal Security's Professional Services Team as an Associate Professional Services Consultant and play a key role in supporting self-serve customers' post-sales technical deployment of Abnormal Security products. Leveraging your expertise in enterprise mail flow and email security, you will lead customers' initial post-sales experience, ensuring successful platform implementation. This role demands strong technical skills, excellent communication, and cross-functional collaboration. You will be responsible for overseeing deployments, addressing configuration issues, guiding customers on best practices, and proactively managing risks. The ideal candidate possesses 3+ years of experience in technical support or professional services consulting, managing the delivery of enterprise-grade cybersecurity SaaS platforms. This position offers a competitive salary and benefits package.

Requirements

• Be skilled in deploying and managing SaaS products and cloud infrastructure (e.g., AWS, Azure, Google Cloud) within customer environments
• Have an understanding of networking basics, security protocols, and email security concepts (SPF, DKIM, DMARC) to support customer configurations and troubleshoot effectively
• Possess knowledge of API use and integration processes to connect Abnormal Security with other tools in the customer’s tech stack
• Have strong technical analysis skills to diagnose and resolve complex deployment issues quickly, even with limited information
• Be capable of handling multiple projects, prioritizing tasks, and meeting deadlines to keep deployments on schedule
• Be proactive in identifying risks and escalating issues as needed to maintain project momentum
• Possess excellent written and verbal skills for explaining complex technical concepts in an accessible way for non-technical customers
• Be skilled in building rapport with customers and collaborating with internal teams (Sales, Customer Success, Support) for smooth deployments
• Demonstrate a commitment to accuracy and quality, both personally and within the team, to maintain high work standards
• Embrace the dynamic nature of a high-growth technology environment
• Have 3+ years in technical support or Professional Services consulting, managing delivery of enterprise-grade, cybersecurity-related SaaS platforms in a high growth environment

Responsibilities

• Oversee the deployment of Abnormal Security products for Self-Serve customers, ensuring a swift time-to-value (TTV) to maximize customer impact
• Address configuration or setup issues during implementation, leveraging internal resources as needed to keep projects on track
• Guide customers on best practices and help customers leverage the full potential of the Abnormal Security platform
• Proactively assess risks and potential blockers, escalating complex issues to relevant teams (Engineering, Product) to ensure resolution
• Coordinate with Sales, Product, Engineering, and Support teams to meet project needs and resolve issues effectively
• Keep customers and internal stakeholders informed of project status, risks, and any issues, ensuring transparency and alignment
• Uphold Abnormal's quality standards, ensuring all project work meets or exceeds expectations
• Enhance the Professional Services Customer Satisfaction Program, driving higher response rates and fostering excellence in service delivery

Benefits

• Bonus
• Restricted stock units (RSUs)
• Benefits
• Base salary range: $93,000 — $110,000 USD