Professional Services Consultant

Summary

Join Nexthink as a Professional Services Consultant and be an integral part of the services organization, ensuring that the company's products are implemented within a customer's organization to meet or exceed their expectations.

Requirements

• Minimum of 5 years of experience in a software consulting role
• Good troubleshooting skills and technical knowledge of IT operations and ITIL
• Exposure to Digital Transformation projects, preferably End-User related
• Excellent knowledge of Microsoft Windows clients and applications, MacOS is a plus
• Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API’s)
• General awareness of the current industry standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST)
• Ability to quickly learn new technologies in an unsupervised environment
• Excellent communication, customer-facing and teamwork skills
• Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
• Fluent in Arabic

Responsibilities

• Maintain sufficient technical capability and current best practice knowledge to implement and operate all of Nexthink's products at an advanced level of competency during a project implementation
• Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables
• Implement all technical aspects of service delivery to the required standard of quality
• Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted
• Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices
• Be committed to customer satisfaction and referenceability
• Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners
• Seek to continuously improve relevant technical knowledge and skills
• Contribute to our community forums by posting and publishing articles