Professional Services Operations Specialist

Summary

Join Perforce as a Professional Services Operations Specialist and play a pivotal role in ensuring the efficient and effective operation of the Professional Services division. You will support operational processes, maintain data integrity, and contribute to broader departmental objectives. The ideal candidate thrives in ambiguity, excels in a fast-paced environment, and possesses strong analytical skills. This role involves executing operational tasks, generating reports, and utilizing tools like Kantata OX, Salesforce, and Metabase. You will also support onboarding, contract management, scheduling, and customer feedback processes. The position offers a competitive salary and a comprehensive benefits package.

Responsibilities

• Assist in executing the operational objectives set by the Manager, ensuring alignment with the business goals of the Professional Services department
• Facilitate the smooth running of daily operations, addressing operational challenges as they arise
• Implement and adhere to processes and best practices set by the Manager, identifying potential areas for improvement
• Lead root cause analysis and resolution of complex business problems and recommend solution options to management to enable the organization to achieve goals
• Independently analyze complex business needs and advise on system and process change opportunities
• Evaluate and recommend alternative methods and explore the adaptation of policies, procedures, standards, techniques, materials, and systems to provide the best solution and gain overall operating efficiencies
• Contribute to the central repository for PS Operations-related processes and assets
• Ensure accurate data entry and maintenance in tools like Kantata OX (formerly Mavenlink), Salesforce, and Metabase
• Assist in generating reports and insights for stakeholders
• Regularly review and validate data, ensuring alignment with standards set by the Manager
• Actively use and maintain tools like Kantata OX (formerly Mavenlink), providing feedback and insights on tool utilization
• Assist in organizing and executing training initiatives, staying updated with the latest tools and processes
• Support the Manager in the onboarding process for new staff or contractors
• Assist in tracking and monitoring supplier contracts and SOWs, maintaining a detailed database of key contract details
• Schedule resources for projects driving for 65% billable utilization while providing excellent customer service
• Support the customer satisfaction system, ensuring timely feedback collection and reporting
• Support the Manager in budgeting processes and provide necessary data and insights
• Monitor and remind consultants to submit their time entries and expenses, assisting in generating necessary reports for the Finance department

Benefits

• Medical
• Dental
• Vision
• Retirement benefits
• Life insurance
• Wellness programs
• Total time off
• Other employee perks that may be offered by Perforce from time to time